1. HOW IS MY SHIPPING FEE CALCULATED?
请问运费怎么算？
West Malaysia 西马 : RM9 (RM250 Free Shipping!!)
East Malaysia 东马 : RM15 (RM300 Free Shipping!!)
2. WHAT COURIER SERVICE DOES AREYOUWEARINGME USE?
请问AYWM用什么快递公司？
We use Pgeon Delivery / JnT Express/ Poslaju due to different area.
我们会根据不同地区选择合适的邮寄公司，分别是Pgeon / JnT Express / Poslaju。
3. DOES AYWM SHIP INTERNATIONALLY?
请问AYWM可以邮寄到国外吗？
YES!! WE SHIP WORLDWIDE TOO!
SINGAPORE 新加坡 : RM40 /kg
HONG KONG 香港 : RM70 /kg
CHINA 中国 : RM90 /kg
TAIWAN 台湾 : RM70 /kg
JAPAN 日本 : RM100 /kg
UNITED STATES 美国 : RM129 /kg
UNITED KINGDOM 英国 : RM100 /kg
Kindly Contact Us for more informations about shipping fees for other countries.
若您所在的国家不在上述列表，欢迎联系客服咨询相关运费哟！！
4. HOW LONG DOES IT TAKES TO RECEIVE MY ORDER?
请问下单后多久可以收到包裹？
Pre-Order 预购/补货商品 : 7-15 Days
Ready Stocks 现货商品 : 1-5 Days
Ready Stocks orders will be processed in the next day of order placement.
Shipping time may depends on your location.
现货商品一律今天下单，隔天发货。每个地区具体的物流时效都不太一样。
Orders placed before 5PM can be shipped out in the same day if there is no special circumtances.
如无特殊情况，每天下午5点之前的订单大概率都能当天发出。
5. HOW CAN I TRACK MY PARCEL?
请问我要怎么追踪我的包裹？
Customers will receive their tracking number through email from Areyouwearingme.
顾客会通过我们发出的电子邮件收到单号。
Click HERE to track your order.
6. HOW DOES AREYOUWEARINGME REFUND / RETURNS / EXCHANGES WORK?
请问在什么情况下可以退款退货或退换产品？
Areyouwearingme does not accept refund / returns / exchanges due to hygiene concerns
unless the item you purchase is out of stock, defective or damaged.
Especially sometimes we need to go to many places in a rush just to buy your goods.
不好意思，尤其很多预购确认下单之后都是特地到处找货给宝贝们。
因此除了产品缺货或影响使用，本店不接受任何退款退货。
7. HOW DO I HANDLE IF I HAVE RECEIVED A DAMAGED / DEFECTIVE / INCORRECT ITEM?
如果我收到了损坏 / 错误的包裹怎么办？
If the external packaging of the delivered parcel is visibly damaged:
-
Ask the courier if he could wait for you to check the condition of the products.
If the courier agrees, check the product and reject the package if it is damaged. You will need to take a picture of the parcel for claiming purposes later.
若包裹的外观已明显损坏： -
询问邮差是否可以等您检查一下产品的状况。
若他答应，检查看损坏是否有影响到产品的使用。您需要拍照并发给我们用作处理用途。
If the product is found to be damaged / wrong after the courier has left:
-
Report the case within 24 hours via our Customer Service. Late complains will not be entertained.
若邮差走后您才发现包裹有问题： -
24小时之内联系客服处理。逾期则恕不受理。
8. WHAT CAUSE LATE SHIPPING DELIVERY?
请问包裹在什么情况下会延误？
We're sorry your parcel has been delayed!
首先很抱歉您的包裹被延误了！
Due to a high volume of orders and our precautionary measures taken by us and our delivery partners please expect a delay in the delivery of your order.
Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events or MCO.
订单高峰期、优惠活动时期、节假日、或者一些不可控因素例如天气或行动管制期都有可能造成包裹延误。
*Delivery is only available on weekdays (excluding Malaysia Public Holidays).
周一至周五发货；周末、公共假期不发货，也不会有物流更新。
9. WHAT ARE THE MEANINGS OF TRACKING STATUS?
请问物流状态这样显示是什么意思？
10. DO YOU PROCESS ORDERS DURING PUBLIC HOLIDAYS?
请问公共假期有发货吗？
While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays.
We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
我们比任何人都希望包裹更快到您的手上哟！
但我们的工作室和邮寄公司都没有在公共假期营业，还请大家多多体谅哟！
我们会在开工的第一天恢复营业，发货订单哟！
11. I WAS NOT/ AM NOT AVAILABLE TO RECEIVE MY PARCEL UPON DELIVERY.
请问包裹送到的时候没有签收到怎么办？
Depending on the courier, your delivery may be rescheduled to the next working day.
根据不同的运输公司，您的包裹有可能将在隔天补发。
12. AM I ABLE TO CHOOSE WHAT TIME MY PARCEL GETS DELIVERED?
请问我有得选择包裹的到货时间吗？
Unfortunately, we don’t offer specific time slots for our deliveries at this time.
However, once your order has been shipped, you may reach out to our courier partners to see
if they can arrange a delivery during your preferred time slot.
不好意思，我们无法控制物流公司的送货时间哟！
但您可以在邮寄公司联系您的时候和他沟通配合得到的时间。
13. CAN I COLLECT MY ONLINE ORDER DIRECTLY FROM OUR STORE?
请问可以上门取货吗？
Yes. We do provide self pickup at 81300, Skudai, Johor. You may click “self pickup” during checkout. Please contact us to get our address.
Customers are advised to make an appointment one day before collection.
可以哟！我们的工作室位于士古来区。记得在结账的时候选择“上门取货”，并联系客服索取地址哟~
顾客们尽量提早一天和我们预约时间，以免造成任何不便。